Refund & Cancellation Policy

1 Cancellation

• You may cancel your subscription at any time from Account → Billing → Cancel Subscription or by emailing support@billyantra.com.
• Cancellation takes effect at the end of the current billing period. You retain full access until then — no immediate loss of service.
• After cancellation your account automatically moves to the Free plan. All your data is retained and you can re-subscribe at any time.
• Cancelling a monthly plan 1 day before renewal still gives you the full current month.

2 Refund Eligibility

3 How to Request a Refund

1. 1 Email support@billyantra.com with the subject line: Refund Request – [your registered email]
2. 2 Include your registered email address, the date of payment, and the reason for your refund request.
3. 3 We will acknowledge your request within 1 business day and process eligible refunds within 5–7 business days.
4. 4 Refunds are credited to the original payment method (card, UPI, or net banking). We do not issue cash refunds or bank transfers to a different account.

4 Non-Refundable Items

• Add-on AI credit purchases once any credits have been consumed.
• Plans purchased using a promotional discount or coupon code (after the 7-day window).
• Payment gateway transaction fees (typically 2%) — these are retained by the payment processor.
• Any period during which your account was active and you used the service.

5 Plan Changes & Downgrades

• Upgrade: Effective immediately. You are charged the pro-rata difference for the remaining billing period.
• Downgrade: Effective at the start of the next billing period. No partial refund is issued for the current period.
• Monthly → Annual switch: Treated as a new annual purchase. Any unused days on the monthly plan are credited as account balance.